Statement of consumer rights
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Information about your local home telephone services*
Download this document in
PDF format The Canadian Radio-television and Telecommunications Commission (the CRTC),
the federal body responsible for regulating your telephone service, offers
you this guide to help you to understand your rights with respect to local
home phone services regulated by the CRTC. One of the CRTC's goals is for
everyone in Canada to have access to reliable and affordable local telephone
service. Your local phone service includes basic phone service and other
optional local services you subscribe to (for example Voice Mail,
Call Waiting and Call Display). Read on to find out more about:
You will find more complete information about your relationship with the
phone company in the "Terms of Service" section in the front of your
telephone directory (the white pages). You may also consult your phone
company, its website, or the CRTC to obtain further information about your
rights. Contact details for the phone company are included in your telephone
directory and your phone bill. Contact details for the CRTC can be found at
the end of this guide.
* The rights summarized in this guide are
for informational purposes only and do not represent a complete list of your
rights. The information contained in this guide may also be subject to
change. This guide does not change or add to any existing rules or laws. In
the event of any inconsistencies between this guide and any existing rule or
law, the existing rule or law will prevail. |