Your additional rights if you are a person with a disability
There are certain services available for persons with disabilities, some of which may be provided at a discount or free of charge.
If you are registered with the phone company as having a disability, you may be able to receive certain services, such as:
- message relay service available 24 hours a day, 7 days a week, at no charge;
- a 50% discount on basic long distance charges for calls within Canada made by a registered user of a Telecommunications Device for the Deaf (TDD); and/or
- free directory assistance.
A customer who is blind or has a visual impairment has the right to receive billing statements, bill inserts and other billing information in an appropriate alternative format. This could be in Braille, large print, electronic version, or in another format that is agreed upon between the customer and the phone company. Speak to your phone company to find out about these and other available services and equipment that are specially adapted to meet the needs of persons with disabilities.
* The rights summarized in this guide are for informational purposes only and do not represent a complete list of your rights. The information contained in this guide may also be subject to change. This guide does not change or add to any existing rules or laws. In the event of any inconsistencies between this guide and any existing rule or law, the existing rule or law will prevail.
Date Modified: 2006-12-21