We’re here to help
We’re here to help if you are having difficulty in resolving a
problem with such telephone company matters as:
- your telephone bill
- repair service
- the telephone directory
- long distance service
- installation service
- public telephone service
How to resolve your problem?
Step 1 - Call our
Business Office where a Service
representative has a record of your telephone service and is able to
assist you. If you are not satisfied after speaking to the Service
representative, ask for the Manager responsible for your service to
discuss your problem further. Your call can be transferred directly
or you can call the Business Office.
Step 2 - If you are still not satisfied after
speaking to the Manager, ask for the Regional Manager Customer
Services. If you fail to reach an agreement, you may contact the
General Manager – Customer Services.
Step 3 - If you are not satisfied after having
dealt with the company’s representatives, you can take the matter up
with one of the two following organisms:
CCTS is an agency independent of the telecommunication industry, whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, Internet
service or television service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to
help you, free of charge.
For regulated services:
Write to the
Commission for Complaints for Telecom-television Services (CCTS) at this address:
c/o Secretary General
You can also take the matter up with the CRTC to the toll free
The Canadian Radio-television and Telecommunications Commission is
an independent agency of the Government of Canada and is responsible
for regulating the activities of telecommunications companies.
The company requests that you send a copy of your letter to
NorthernTel L.P., Assistant Director , Regulatory Affairs, 87
Ontario Street West, 5th Floor, Montréal, H1X 1Y8.
For non regulated services:
Take the matter up with the Commissioner for Complaints for
Telecommunications Services (CCTS)
To learn more about CCTS, you may visit its website at
www.ccts-cprst.ca or call toll-free at 1-888-221-1687.