Support

FAQ - New billing system

We are switching to a new billing system on January 29, 2024. This will result in some changes to your bill and how you access your account online. Rest assured, your existing services and your current rates will not be impacted.

Click here to view the new bill design in PDF format (495 KB) and opens in New Window.

What's happening to my account number?

With the new billing system, you will have a new account number. Your new account number will be available on your first bill after January 29, 2024.

What is happening to the existing online portal My Bill?

A new online portal, MyAccount will be launched on January 29, 2024. You will need to register to the new online portal MyAccount starting January 29, 2024.

I am currently registered to pre-authorized payments, what will happen to my payments?

You will need to update your new account number through your financial institution in order for the pre-authorized payments to continue.

I currently make payments through my financial institution, what will happen to my payments?

If you are currently making payments through your financial institution such as online banking, telephone banking or in-person, you will need to update your account number with your financial institution once you have received your first bill after January 29, 2024.

I am currently registered to both paper and electronic bills, will I still continue receiving both formats?

If you are currently registered to both paper and electronic bills, please note that as of January 29, 2024 you will only receive an electronic bill. If you wish to change your preference to paper bill, please call us at 1 800 360-8555.