Support

Internet Security Services

Download and install Internet Security Services

  • Click on the download link in your welcome email or download now
  • Click on the Download Now button.
  • Select your preferred language.
  • Click OK. The Welcome to the Internet Security Servicepoint Agent Setup Wizard screen appears.
  • Click Next. The Licence Agreement screen appears.
  • Click I accept the agreement to accept the licence agreement and click Next. The Privacy Policy screen appears.
  • Click I accept the agreement to accept the licence agreement and click Next to accept the privacy policy. The Ready to Install screen appears.
  • Click Install. The installation will take a few minutes to complete.
  • Once it is finished, the Completing the Internet Security Agent Wizard appears.
  • Click Finish. The Internet Security Login screen appears.
  • On the Login screen:
    • Enter your username and password for Internet Security services. This information can be found in the Welcome email that was sent.
    • Click Next.
  • The Internet Security Services Licence Agreement screen appears.
  • On the Licence Agreement screen:
  • Click on I accept these terms.
  • Click Submit.

The Internet Security Services download screen appears. The Internet Security Services software will download and start installing. Once it is complete, the Welcome to Internet Security Services screen appears.

You may receive a prompt to remove any other security software you have installed on your computer. Click to Yes to give permission to remove any other security software.
On the Internet Security Installation screen, accept the Subscription Agreement and click Install.

  • Once the installation completes, click Start Using.
  • The software will perform final configurations.
  • Once the installation and the scan are complete, click Finish.

Register for the Internet Security Services portal

The Internet Security Services portal allows you to:

  • Configure your Parental Control settings
  • Manage the security of all your devices

To register your account:

  1. Click on the desktop icon Registration to Internet Security Services Portal.
  2. Enter the following information:
    1. Email address: Type the email address you used to sign up for Internet Security Services.
    2. Password: Type a password for your account. Strong passwords usually contain a mix of letters and numbers and must be 6 characters long.
    3. Click Create Account
  3. You can now access the Internet Security Services portal either through the software or by visiting internetsecurityservices-central.mysecuritydashboard.com

Troubleshoot Internet Security error messages

  • The steps below will require your system to have an Internet connection.
  • If you are uncertain about any of the steps below, contact us.

Follow these easy steps:

  1. Ensure that the computer meets the <æ href="https://www.northerntel.ca/en/soutien/fibreop/internet">Security Services Minimum System Requirements. If your computer does not meet the minimum requirements, it is recommended that you consider upgrading the component(s) that are under-specification.
  2. Remove additional Anti-Virus software.
    • If you are using Internet Security Services, it is strongly recommended that you remove any other security software currently installed on your computer. Two security programs active on one computer can cause system instability. If you are installing Internet Security Services Firewall, it is suggested that you disable (but not uninstall) any other Firewall software currently installed on your computer.
  3. Install critical Microsoft updates

Microsoft maintains a listing of critical updates for the various Windows Operating Systems on the Windows Update site. Microsoft recommends that these critical updates be installed, as they contain important updates pertaining to security and system functionality.

You can find out if there are any critical updates available for your system by going to http://windowsupdate.microsoft.com

The Windows Update site will automatically tell you if your system has any critical updates to be installed.

Allow or block certain ads

  • You will need to have your Internet Security Services password. If you do not know your Bell Aliant Security Services password, contact us.
  • Open Internet Security Services.
  • Click Ad Blocker. If Internet Security Services is password protected, enter the password and click OK.
  • Verify that Ad Blocker is enabled, by placing a check beside Enable Ad Blocker.
  • To allow ads from a certain site:
    1. Click Blocked Ads.
    2. Click Add button.
    3. Click the site you wish to allow Ads and click on Remove.
    4. Click OK when finished.
  • To block ads from a certain site:
    1. Click Blocked Ads.
    2. Click Add button.
    3. Type the site you wish to allow ads and press enter
    4. Click OK when finished.

Enable or disable ad-blocking

  • You will need to have your Internet Security Services password. If you do not know your Bell Aliant Security Services password, contact us.
  • Open Internet Security Services.
  • Click Ad Blocker. If Internet Security Services is password protected, enter the password and click OK.
  • To enable Ad Blocker: place a check beside Enable Ad Blocker.
  • To disable Ad Blocker: remove the check beside Enable Ad Blocker.
  • Click File then Hide to close Internet Security Services (but keep it active).

Enable or disable Fraud protection

  • Open Internet Security Services
  • Click Fraud Protection. If Security Services is password protected, enter the password and click OK.
  • Fraud Protection setting:
    • To enable Fraud Protection: place a check beside Enable Fraud Protection.
    • To disable Fraud Protection: remove the check beside Enable Fraud Protection.
  • Click File then Hide to close Internet Security Services (but keep it active).

Enable or disable Anti-Spyware

  • Open Internet Security Services
  • Click Anti-Spyware. If Bell Aliant Security Services is password protected, enter the password and click OK.
  • Anti-Spyware setting:
    • To enable Anti-Spyware: place a check beside Enable real-time spyware protection.
    • To disable Anti-Spyware: remove the check beside Enable real-time spyware protection.
  • Click File then Hide to close Bell Aliant Security Services (but keep it active).

View or modify internet access rules

  • Open Internet Security Services.
  • Click Personal Firewall. If Bell Aliant Security Services is password protected, enter the password and click OK.
  • Click Internet Access Rules
  • Within the Internet Access Rules window, you will see all programs for which Personal Firewall has set rules. There are 3 possible rules a program can have:
    • Allow (green check mark symbol): An application has full access to the Internet
    • Block (red X symbol): An application has no access to the Internet
    • Ask Before (question mark symbol): The next time the Internet application is launched, an 'Allow' or 'Block' prompt will appear
  • To change a program's access rule, you can click the desired symbol beside the application.
  • Click File then Hide to close Internet Security Services (but keep it active).

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