Voicemail to E-mail

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Allows you to redirect your voice messages to an email address, for instance at home, at the office, or to a web-based address such as Hotmail or to your cell phone. This means you can open and listen to your voicemail messages from your email inbox.


Warning: For a cell phone redirection, you must already be subscribed to a cellular Data service from your provider.

In addition, the Voicemail to E-mail service could send a notification e-mail and/or SMS (Short Message Service) notification to any addresses other than the one on which Mailbox redirection is defined. Those notifications are Text only format and will inform you that someone left you a voice message. Unlike redirect, you will need to connect remotely to your Voicemail to listen to the message left by the caller. Consult the instructions on How to configure text Notifications.

Make sure that your Voicemail is initialized before you use the Voicemail to E-mail option. If it’s not the case, consult the Getting Started Instructions.

Redirect voice messages to a Mailbox:

  1. Access the Call Feature Manager web-tool at: http://telephony.northerntel.ca
  2. Enter your 10-digit telephone number (without spaces) and your personal password (PIN).
  3. Click on "Settings" tab on the top right corner of the menu window and on the sub-tab "Messaging".
  4. In "Settings“ sub-tab, check "Auto-forward all voicemail message to this e-mail: ".
  5. Enter the e-mail address on which you want to receive a redirect of voice messages left in your Voicemail (ex: yourname@hotmail.com or yourname@office.com or yourname@txt.northerntelmobility.ca).
  6. Check "Leave a copy of forwarded voicemail messages in the inbox".

IMPORTANT: By unchecking this box, all voice messages will automatically be erased from your Voicemail when they are transferred into your mailbox.

Take note that Message Waiting Indicator (light on the phone and stutter dial tone) will not be removed when you listen to your message through your e-mail.

To configure text notifications messages:

As previously identified, these next steps will show you how you can receive a notification message to one or more e-mail addresses as well as your cell phone via a short text message (SMS).

  1. At the "Messaging" tab (under "Settings"), click on the "E-mail Notification" sub tab (to receive notification by E-mail or SMS other than the one that you defined on Step 5 above).
  2. Check box “Send e-mail notification of incoming messages to the following addresses”.
  3. Click on “New Entry” button to start to create your e-mail addresses list or SMS. (for instance: 8191234567@txt.northerntelmobility.ca or 8191234567@txt.bell.ca)
  4. Check the box corresponding to the types of voice messages you want to receive notification.
  5. Click on Apply.

Your Voicemail to E-mail service is now configured! All calls you receive at
home will also be forwarded to the Inbox that you identified in the Voicemail to E-mail option.


Certain conditions apply, including a minimum 12-month commitment at time of subscription. Offer valid for residential customers only, where technology permits. The customer must have a Touch-tone phone. Rotary phones are not compatible. An Internet connection is required to access the Call Feature Management website. Display features require a phone equipped with a display window. Certain features are activated and deactivated by phone.