Initializing your Voicemail

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Your Advanced Phone Service includes Voicemail. The first thing you must do is initialize the new Voicemail feature which is included with NorthernTel Advanced Phone Service, so you can use the other voicemail services. This step must be done by phone, from your home.

Important: If you already had voicemail with us before subscribing to Advanced Phone Service, your old messages, as well as your old voicemail settings, are no longer available, since the new Voicemail included with your Advanced Phone Service resides on a different system. This is why you must follow the instructions below:

To initialize your Voicemail, follow these steps:

  1. From your home phone, pick up your telephone receiver and dial *98 (or*99).
  2. Enter your temporary password (which consists of your 10-digit telephone number).
  3. Change your temporary password (PIN):

    IMPORTANT: Take note that the new PIN you have just chosen will also be used as password for accessing Call Feature Manager through Internet.

    • Choose a password with 6 to 15 digits.
    • Dial it on your telephone keypad, then press #.
  4. Record your name.  This message will be heard when your line is busy:
    • Press at the end of your message.
    • Press to change it again.
    • Otherwise, press a second time to save it.

Sample message:
“Hello, you have indeed reached XXX-XXX-XXXX.  We are unable to answer the phone at present.  Leave us a short message and we'll be glad to call you back.  Have a nice day!"

  1. Choose option 1 for "Personal greeting". The other possible options are:
    • Option

      Type of messages


      Personal greeting


      System generated greeting that includes your name (mentionned at step 4)


      System generated greeting that includes your telephone number


      System generated greeting that includes neither your name nor your telephone number

  2. Record your personal greeting (maximum 30 seconds). Begin recording at the tone:
    • Press at the end of your message.
    • Press to change it again.
    • Otherwise, press a second time to save it.
  3. Press * (star) to exit; or follow the voice prompts to access your voicemail.

Your Voicemail is now initialized. Voicemail is now ready to answer your calls automatically. You will not have to repeat this operation unless you want to review your greeting.


If you wish to modify your personal greeting later, just follow the Recording your Voicemail greeting instructions.

Certain conditions apply, including a minimum 12-month commitment at time of subscription. Offer valid for residential customers only, where technology permits. The customer must have a Touch-tone phone. Rotary phones are not compatible. An Internet connection is required to access the Call Feature Management website. Display features require a phone equipped with a display window. Certain features are activated and deactivated by phone.