Busy Call Return

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When the line you are calling is busy, Busy Call Return monitors the busy line for 30 minutes. You will hear a special ring when the line is free. You can also choose to hear the number and time of the last incoming call before returning the call.


How to use Busy Call Return:

  1. If the line is busy, hang up.
  2. Pick up the receiver and wait for the dial tone.
  3. Dial *66.
  4. Hang up and Busy Call Return will monitor the line for 30 minutes. A distinctive ring (two short rings followed by one long one) will let you know when the line is free.
  5. Pick up the receiver when you hear the rings and Busy Call Return will automatically dial the number for you.  

To cancel a Busy Call Return request:

  1. Pick up the receiver and wait for the dial tone.
  2. Dial *86.
  3. Your Busy Call Return request has been cancelled.
  4. Hang up.




Certain conditions apply, including a minimum 12-month commitment at time of subscription. Offer valid for residential customers only, where technology permits. The customer must have a Touch-tone phone. Rotary phones are not compatible. An Internet connection is required to access the Call Feature Management website. Display features require a phone equipped with a display window. Certain features are activated and deactivated by phone.